Last updated: August 2026
The Lonsdale Medical Centre (ODS code E84025) is the data controller for personal information collected via this website.
We are committed to protecting your privacy and maintaining the confidentiality and security of your personal and health information.
This Privacy Policy explains how we collect, use, store and protect personal information provided through this website.
We may collect personal information that you provide to us, including:
We only collect information that is reasonably necessary for providing our services, responding to enquiries, meeting our legal and regulatory obligations, or operating our website securely.
Health information is particularly sensitive and is treated as confidential.
We handle personal and health information in accordance with applicable privacy and data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable healthcare confidentiality requirements.
We maintain appropriate administrative, technical and organisational safeguards designed to protect personal and health information against unauthorised access, disclosure, alteration, loss or misuse.
We may use your information to:
We will not use confidential health information for unrelated marketing purposes without an appropriate lawful basis or authorisation.
We do not sell personal information or health information.
Information may be shared with healthcare professionals, service providers or other organisations where this is necessary to provide our services, where you have authorised us to do so, or where disclosure is permitted or required by law.
Where third-party service providers process personal or health information on our behalf, we require appropriate privacy, confidentiality and security safeguards.
We take appropriate technical and organisational measures to protect information transmitted to or processed through our website.
Sensitive and confidential information transmitted through the website is protected using secure encrypted connections, including SSL/TLS encryption.
Access to personal and health information is restricted to authorised persons who require access for legitimate purposes.
Personal information submitted via this website is retained only as long as needed to deal with your enquiry, and is not used to create or replace your clinical record. Where information is added to your medical record, it is retained in line with the NHS Records Management Code of Practice for Health and Social Care.
Information that is no longer required will be securely deleted or anonymised where appropriate.
Our website may use essential cookies necessary for security and functionality.
Where we use analytics or other non-essential technologies, these will be managed in accordance with applicable privacy and cookie laws. We do not knowingly permit advertising or analytics technologies to access confidential medical information submitted by patients.
Further information about cookies used on this website is available in our Cookie Policy.
Depending on the law applicable to you, you may have rights relating to your personal information, including rights to:
You may also have the right to make a complaint to the relevant data protection authority.
The Information commisioners office, found at https://ico.org.uk
Where personal information is transferred outside the United Kingdom, we take appropriate measures to ensure that the information receives an adequate level of protection as required by applicable data protection law.
Where our services involve children or young people, personal and health information will be handled in accordance with applicable healthcare, confidentiality and data protection requirements.
We may update this Privacy Policy periodically to reflect changes to our services, technology or legal and regulatory requirements. The latest version will always be published on this website.
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information has been handled, please contact us using the contact details provided on this website.
