If you have a new health concern or would like medical advice from one of our clinicians, you can contact us using Online Book.
Submitting your request online helps us understand your symptoms and ensure you receive the right care from the most appropriate healthcare professional.
We respond to all Online Book medical requests within 24 hours. Urgent requests are prioritised and may be responded to sooner.
You can use Online Book to request advice about:
Online Book is not suitable for medical emergencies.
If you have severe chest pain, difficulty breathing, signs of a stroke, severe bleeding, loss of consciousness or any other life-threatening emergency, call 999 immediately or attend your nearest Accident & Emergency department.
If you need urgent medical advice when the practice is closed, contact NHS 111.
Please include:
Providing accurate information helps us assess your request safely and efficiently.
We respond to all Online Book medical requests within 24 hours. Urgent requests are prioritised and may be responded to sooner.
No. Many requests can be managed by providing advice, issuing a prescription, arranging investigations or directing you to another appropriate service.
Yes. Parents, carers and people acting on behalf of another patient can submit a request where appropriate.
