Many non-medical requests can be submitted online using Online Book, making it quicker and more convenient to contact the practice.
Submitting your request online helps us direct it to the appropriate member of our team and allows us to respond more efficiently.
You can use Online Book for a range of administrative requests, including:
If you’re unsure whether your request is administrative or medical, simply submit your request through Online Book and we’ll ensure it reaches the appropriate team.
Please provide as much information as possible, including:
Providing complete information helps us process your request as quickly as possible.
Administrative requests vary in complexity and may take different amounts of time to complete.
Where possible, we’ll deal with straightforward requests promptly. If your request requires clinician input or information from another organisation, it may take longer.
Requests for GP letters, insurance forms and medical reports can take up to 30 days to complete. These requests often require a GP to review your medical records and complete documentation outside of routine NHS clinical work.
If a private fee applies, we’ll let you know before any work is carried out.
If we need any further information, we’ll contact you.
Yes. You can submit your request through Online Book. Some letters, insurance forms and medical reports are not covered by NHS services and may incur a private fee. If this applies, we’ll let you know before any work is carried out. Please allow up to 30 days for these requests to be completed.
Yes. If your query relates to an existing referral, please include as much information as possible, such as the hospital, specialty and approximate referral date.
Yes. You can request changes to your address, telephone number or email address online. We may ask you to provide identification before updating certain personal details.
Yes. You can submit a request online and our team will advise you on the process and any identification requirements.
