Appointments & Help

How can we help?

At Lonsdale Clinics, we’re committed to making it as easy as possible for you to access the care and support you need.

Whether you have a new health concern, need medical advice, would like to book an appointment, request a Fit Note or have an administrative enquiry, we’re here to help.

Many requests can be submitted online using Online Book, our secure online request service. This allows our clinical team to review your request and ensure you receive the right care from the right healthcare professional.

Which online service should I use?

Lonsdale Clinics offers two online services, each designed for a different purpose.

Online Book

Use Online Book when you need to contact the practice. For example, you can:

Request medical advice

Request an appointment

Request a Fit Note

Submit an administrative request

Your request will be reviewed by our team and directed to the most appropriate healthcare professional.

NHS App

Use the NHS App to manage your NHS healthcare. For example, you can:

  • View your test results
  • Access your GP health record
  • Receive messages from the practice

Please select one of the services below to find out more.

Need urgent medical help?

If you have a life-threatening medical emergency, call 999 immediately or attend your nearest Accident & Emergency department.

If you need urgent medical advice when the practice is closed, contact NHS 111.

If your problem is urgent but not life-threatening, please submit an Online Book Medical Request as early as possible so that our team can assess your request promptly.

Need help using Online Book?

If you’re unable to use our online services, please telephone our reception team and we’ll be happy to help.